Accessibility

01 — Commitment

SOUL DESIGN is committed to making its website maisonsouldesign.fr, its client area and its project tracking portal accessible to everyone, including people with disabilities, whatever their device and browsing method.

02 — Framework

As a microenterprise within the meaning of Directive (EU) 2019/882 (fewer than 10 employees and annual turnover or balance-sheet total not exceeding 2 million euros), which is the case for SOUL DESIGN (no employees, one work-study apprentice, turnover below that threshold), SOUL DESIGN is not subject to the accessibility requirements that have applied to e-commerce services since 28 June 2025. It nevertheless chooses to comply with them voluntarily and to report on its approach.

Reference framework: European standard EN 301 549 and the French General Accessibility Improvement Framework (RGAA) version 4.1.2, both based on WCAG 2.1 level AA.

03 — Compliance status

The website maisonsouldesign.fr is not compliant with RGAA 4.1.2: no full compliance audit has been carried out yet, and the framework requires an unaudited site to be declared non-compliant. The site is designed to follow these principles: level AA contrasts, keyboard navigation with visible focus, text alternatives for images, a hierarchical heading structure, labelled forms with announced error messages, respect for the “reduce motion” setting, and no horizontal scrolling on mobile.

A full audit will be carried out before SOUL DESIGN exceeds the exemption thresholds; its compliance rate will be published here.

04 — Test results

Automated checks carried out on 17 October 2026; they cover only part of the RGAA criteria and do not replace an audit.

• Lighthouse (Chrome, mobile profile): accessibility score of 100/100 on the Home, Collections, product, Start a project, Configurator, Professionals, Projects, Finance lease, Trade programme, Care and renewal, Second life and Swatch box pages.
• axe-core (through pa11y, WCAG 2.1 AA) on 18 pages: no defect specific to page content; contrast warnings on buttons with animated backgrounds and on the cookie banner, which the tool cannot calculate reliably, remain to be checked manually.
• Forms (brief, contact, trade account, Trade programme, swatch box) filled in and sent in an automated browser, with error messages announced to assistive technologies; the 360° tour can be operated from the keyboard (arrow keys to look around, + and − to zoom).

05 — Non-accessible content

Known non-compliance

• The three-dimensional views of the configurator and product pages, and the 360° tours, are not rendered by screen readers; a described still image and each piece’s dimensions and materials remain available as text.
• The contrast of some buttons with animated backgrounds still has to be checked manually.
• Screen readers (NVDA, VoiceOver) have not yet been tested systematically.

Exemptions for disproportionate burden: none.

Content not subject to accessibility requirements: PDF documents supplied by makers (instructions, technical data sheets), which are neither produced nor funded by SOUL DESIGN; an accessible version or equivalent information is provided on request. Purely decorative photographs are not described, which is compliant when they convey no information.

06 — How this statement was prepared

• Technologies used: HTML5, CSS, JavaScript, WAI-ARIA, WebGL (3D and 360° views).
• Test environment: Google Chrome (current version) on desktop and in mobile emulation, macOS.
• Tools: Lighthouse, axe-core, pa11y.
• Pages checked: Home, Collections, product page, Start a project, Contact, Professionals, Projects, Bespoke, Finance lease, Trade programme, Care and renewal, Second life, Swatch box, Client area, Terms of sale, Accessibility, and their main English versions.

07 — Feedback and contact

If you are unable to access any content or service, please let us know so that we can provide an accessible alternative or the information in another format:

• by e-mail: paul@maisonsouldesign.fr;
• by telephone: +33 6 08 97 23 71;
• by post: SOUL DESIGN, 33 rue Louise Michel, 3rd floor left, 92300 Levallois-Perret, France.

We usually reply within two working days, and within ten working days at the latest; if needed, we can assist you with your order by telephone.

08 — Means of redress

If you notice an accessibility issue that prevents you from accessing content or a service, have reported it to us and have not received a satisfactory response, you may:

• report the problem on SignalConso (signal.conso.gouv.fr), the French consumer reporting platform;
• write to the Défenseur des droits, the French Rights Defender (online form at www.defenseurdesdroits.fr) or call +33 9 69 39 00 00;
• contact the Défenseur des droits representative in your region;
• write, no stamp required, to: Défenseur des droits, Libre réponse 71120, 75342 Paris Cedex 07, France.